Privacy Policy

Ensure Windows (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1Who We Are

Ensure Windows is a windows, doors, and glazing company operating across Surrey and South London. Our registered address is:

2Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and telephone number
• Property details relevant to your enquiry or order
• Financial information required to process payments
• IP address and browser data collected via cookies
• Communication records including emails and enquiry forms
• CCTV footage if you visit our showroom

3How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and service requests
• Provide quotes, surveys, and installation services
• Send service updates, booking confirmations, and invoices
• Respond to your enquiries and complaints
• Send marketing communications where you have opted in
• Comply with legal and regulatory obligations
• Improve our website and services

4Legal Basis for Processing

We process your data under the following legal bases:

5Data Sharing

We do not sell your personal data. We may share it with:

• Sub-contractors and installation teams who assist in delivering your order
• Payment processors and financial institutions
• FENSA or other trade body registrations as required
• Legal and regulatory authorities when required by law

6Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements. Customer records are typically retained for 7 years following the completion of a contract, in line with HMRC requirements. After this period, data is securely deleted or anonymised.

7Cookies

Our website uses cookies to improve your experience. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

8Your Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, contact us at sales@ensurewindows.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Where we use third-party processors, we ensure they provide sufficient guarantees regarding data security.

10Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.